Business Process Outsourcing

How BPO Services can help reduce costs

Learn how we helped Schneider Electric achieve 60% cost reduction through our BPO Services.

We manage the operations and delivery of processes effectively to lower the total cost of the business by assuming the risk of transition and future operations based on an agreed and committed scope

An organization should be able to generate and monitor service levels and we have the ability to define, monitor and execute service levels in our shared services model.

Focus on strategic elements to give clear linkage to organizations between outcome vs resources by implementation of latest tools and processes to enhance productivity.

Strategic reasons for setting up shared services is to achieve a greater degree of structural flexibility and improve learning across organisational boundaries to reposition strategies and reduce administrative trivia.

Case Study

coca cola

Coca-Cola Case Study

Kandhari Beverages Pvt. Ltd. (KBPL)

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Delhi-based company Kandhari Beverages Pvt. Ltd. (KBPL) has franchise rights from Coca-Cola Co. to sell a range of beverages in the states of Himachal Pradesh, Chandigarh, parts of Punjab and Haryana. KBPL operates 3 manufacturing facilities in Ambala, Nabipur and Baddi with production capabilities to manufacture aerated drinks, juice drinks and packaged water. The company’s distribution network reaches over 80,000 shopkeepers via a vast network of over 300 distributors.


  • Headquarter
    Chandigarh

  • Industry
    FMCG

  • Team Deployed
    6 members deployed by ValeurHR

  • Regions Catered
    India

Objectives

  • To offer better employee experience to a large number of teams
  • To enable y-o-y growth in core business goals of revenue, costing, productivity and expansion to new geographies in less time
  • To provide infrastructure and professional management services to employees of KBPL
  • To introduce domain-centric solutions like process optimization & process reengineering for the whole organization to streamline systems and processes

The Requirement

To build and manage a market development team of over 450+ employees along with expanding the business in three prime states of North India, Coca Cola required strong support and guidance to achieve their desired business goals. The vision was to leverage the potential of workforce by offering the best to their employees. Hence, Coca Cola looked for a partner which helps in achieving goals by providing help in workforce management, payroll outsourcing, technology and consulting, along with business process management.

Why ValeurHR?

  • Strategic fit for a genuine partnership to meet business goals
  • Strategic fit for a genuine partnership to meet business goals
  • Business execution partner with expertise in business process management services in manufacturing and the FMCG industry
  • One-stop solution for workforce management, process execution and system implementation.

Resolution

  • 6 team members were assigned for the program
  • Enabled all workforce to be on smartphones offered by ValeurHR to track and manage each employee through GPS/geo tagging along with clients’ offices and its various partners
  • Initiated real-time tracking to monitor the attendance of employees and the sales they generate by installing bio-metrics/bar code systems
  • Implemented various solutions like payroll management, workforce management, performance management, etc. to achieve the desired goals
  • Set up ValeurHR BEM as part of the solution to streamline and automate day-to-day working

ValeurHR Interventions

  • Business Process Management
  • Business Execution using ValeurHR BEM
  • Payroll Management
  • Workforce Planning and Analytics
  • Compensation and Benefits
  • IT Infrastructure
  • Training and Development

Successful Outcomes

  • Successfully performed end-to-end management including, but not limited to, acquisition, payroll, performance management, promotion, and training for 400+ employees
  • Enforced successful consultation and management of overall HR Policy for 2500 plus employees
  • Successfully managed the performance through RED score of employees to drive them above the desired level to 65%
  • Successfully achieved the targets in terms of revenue, productivity, costing and expansion

Schneider Electric Case Study

Schneider achieved double of its target business goal of 30% cost reduction, while setting up Global Shared Services Centre, with desired service quality and Turnaround Time through ValeurHR's Business Process Outsourcing service.

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Schneider Electric is a French multinational corporation that specializes in energy management and automation solutions, spanning hardware, software, and services. The company develops connected technologies and solutions to manage energy and process in ways that are safe, reliable, efficient and sustainable.


  • Headquarter
    Rueil-Malmaison, France

  • Industry
    Energy Management

  • Team Deployed
    18 member deployed by ValeurHR to build 120 member team for first line of function, Finance, in Shared Services

  • Regions Catered
    India

Objectives

  • To consolidated currently spread, Global Shared Services arm of Schneider Electric into one geographical base, sustain it and enable to grow from one line of support to other
  • Reduce Cost by X% (Data being kept Confidential) and Improve Quality of services by X% on Satisfaction, Resolution & Turn Around Time

The Requirement

Schneider Electric constantly works on developing connected technologies and solutions for energy management. The company wanted to create growth opportunities, while reducing costs. They were looking for a partner who would be able to meet their requirements of business process management to grow first energy business in India, then later also build Global Shared Services in India. ValeurHR was engaged to support their energy business in and global shared services verticals by providing business process management services that can help them to meet their business objectives aligned with specific KPIs.

Why ValeurHR?

  • Global Company, with strong understanding of organisations wanting to set up / grow operations in developing markets.
  • Already a Strategic partner for Schneider for the Indian market with proven experience earlier helping Schneider to set up Energy business in India
  • As provider of end-to-end business process solutions enabling client partner meeting their business gaols
  • Ability to reduce costs in growing operations through strong business models, along with using a mix of technology and improvisations in human capital in the organisation.

Resolution

  • ValeurHR Studied current Global Shared Services spread, business objectives and proposed way to build a consolidated GSS.
  • Designed, developed and rolled out manpower planning process along with costing and turned around time to as per requirement as a value added service
  • Worked with Global leadership team to identify location along with costing and turnaround time to set up GSS Center in India. Recommended Tier 2, and from there among options narrowed down on Chandigarh TriCity in India based on various parameters affecting business goals including cost of manpower, availability of talent for current and future growth, quality of talent and further expansion options for other function lines when first proves successful.
  • Deployed Team of 18 from ValeurHR, and worked with leadership to build team while infrastructure was being ready. ValeurHR’s offices were used to house team temporarily
  • Initial team was set up in record time of one month, and further ramped up to desired number of more than 100 in 4 months
  • Helped to set up new and customize existing HR policies for new GSS. And put Performance management plan and execution to drive desired performance
  • Constantly aligned new hires with company’s goals and put talent development process in place

Successful Outcomes

  • Enabled Schneider to achieve business goals
  • Exceed cost reduction goal by 100%
  • Quality parameters were exceeded by good margin from goals set up
  • Received Preferred Partner award from Schneider Electric three years in a row

Future Milestones

  • Grow other LOBs in GSS model, starting next with Customer Care and then IT Services

Shoolini University Case Study

Shoolini University – Top Ranking Status in India

Shoolini University achieved top ranking status in India through ValeurHR’s outsourcing services.

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Shoolini University of Biotechnology and Management Sciences is committed to excellence in all aspects of graduate and postgraduate learning, the transmission of relevant knowledge, skills, and free thinking needed to address the challenges of the modern world.


  • Headquarter
    Solan, Himachal Pradesh, India

  • Industry
    Education

  • Team Deployed
    9 members deployed by ValeurHR to cater to various requirements to meet end objectives

  • Regions Catered
    India

Objectives

  • Non-profit multi-disciplinary private university with a vision to be a top 200 global university by 2022.
  • Aspire to provide quality and relevant education to students at an affordable and subsidized fee structure.

The Requirement

ValeurHR was engaged to provide services to strategise, plan and execute various processes for Shoolini University as part of KPO services, to enable Shoolini meet its goals in short run and long term.

Why ValeurHR?

  • Global Company, with strong understanding & expertise in Talent Management and Development of Education institutions, while aligning it to their Goals and KPIs.
  • Proven process and tools for rolling out strong KPO process for any client at shortest TAT
  • As provider of end-to-end business process solutions enabling client partner meeting their business goals
  • Ability to Optimise costs in KPO for growing operations through strong business models, along with using a mix of technology and improvisations in human capital in the institution

Resolution

  • ValeurHR understood and aligned itself with core objectives of the leadership of the University
  • Deployed key resources at University, and back end team at multiple ValeurHR offices across India to cater to various needs in form of setting up HR processes, Talent Attraction and Management, Rewards and Recognition, Relationships with external organisations, rolling out innovative skill development programs for Students and Academia, setting up innovation centers, et al
  • Worked with University’s leadership team to identify & attract right talent for University, who was further on boarded and trained to take the institution to its desired objective level. All this was done in record time of less than 2 weeks for hiring and at 60% lesser cost than was being incurred by University before engaging ValeurHR
  • Deployed Team of 9 KPO experts from ValeurHR who worked with various members at across the levels & disciplines in University, driving and building desired culture in the University
  • Launched and supported various innovative programs along with industry towards achieving various aspects to be ranked among leading Universities.
  • Skill development, Assessments and placements of students across disciplines in leading organisations
  • Deployment of tools and technologies to automate various processes / work flows to make entire process across University, effective and error less. It led to leadership being more aware about day to day operations without any misses, rather strong execution by each and every member, including in mission critical departments like Registrar’s Office, Finance & Accounts, Academia, Training, HR, et al

Successful Outcomes

  • Enabled Shoolini to achieve its goal of being top ranked University in India in various disciplines, and be on track to meet its 2022 vision and objectives
  • Improved Students and Academia skills, thus leading to successful outcomes in Academia and Placements of students.

Future Milestones

  • Keep building new programs to lead to vision 2022

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