Case Studies -KPO-BPM

2015 - 2017

Building business models and workforce to execute with ValeurHR’s systems and solutions

  • Financial Process Outsourcing (Part of KPO Vertical under BPM): ValeurHR has built strong 300 seater KPO process with specific to Financial Process Outsourcing for financianl trading anddata analytics group. Post establishing this 300 people strong seater capacity across India, Indonesis and China, this FPO process has been harnessing power of crowd (over 160,000 plus over India and Indonesia) to generate data that can be monetized. With this, ValeurHR has fully realise the potential of the world of crowd sourcing through its various revolutionary platforms.
  • Industry : Financial Technology and Analytics
  • Team Deployed : 101 members
  • Regions Catered : India, China, Indonesia and Singapore

Objectives

  • To co-create with existing ecosystems.
  • Unlock new opportunities consistently in volatile markets, while keeping risks at a minimum.
  • To grow the business model and have bottom line impact of large numbers in “earn while you learn”.
  • To leverage the potential of data sourcing and strong analytics using talent from the crowd.

The Requirement

Strong Partnerwas required to expand business in the growing markets to achieve desired business goals. The vision was to leverage the potential of data sourcing and strong analytics using talent, in form of full time as well as from the crowd. Single Partner, which helps in end-to-end business execution including business planning, developing new business execution models, setting up of KPO/FPO Centers and R&D and Data Analytics centres, set up of ITinfrastructure, process execution, software system implementation, technology enhancement and consulting services with end to end business process management.

ValeurHR Delivery

  • Business Process Management
  • Ideating, setting up and managing Centers of Excellence across countries, delivering business objectives including revenues
  • Setting up UTCs (University Training Centers across countries)
  • IT Infrastructure
  • KPI Management and Achievement
  • Learning Management System
  • Application Tracking System
  • Performance Management
  • Payroll Management
  • Compensation & Benefits
  • Workforce Planning & Analytics
  • Development Assessment

Why ValeurHR?

  • Strategic fit for a genuine partnership to meet business goals
  • Roadmap to guide, drive from front and provide support through the entire engagement for comprehensive results
  • One-stop solution of technology products, system implementation and process execution
  • Business execution partner with expertise in BPM services

The Resolution

  • ValeurHR to set up BPM operations in India, Indonesia, China and Singapore.
  • Ideation, development,management and growth of business models in all the centres through planning, analytics and BPM tools and processes.
  • ValeurHR introduced and managed a strong BEM system to hire, assess, train and manage members across regions efficiently.
  • Execution to achieve end business goals.

Successful Outcomes

  • Within two months, a FPO (KPO) centre was set up in Mumbai with 100 Big Data Sourcing and Analytics team members.
  • FPO centre
    grew from 9 members in February 2015 to 300+ members in February 2016.
  • Created partnerships with 58 leading universities across India and 8 universities in Indonesia
  • 130,000+ trainees in India and around 30,000+ trainees in Indonesia enrolled into the programme within 6 months
  • Initiative launched across India, Indonesia, China and Singapore.

Future Milestones

  • ValeurHR looking for more client partners to build more such FPO/ KPO processes across globally, to bring more employment opportunities, develop skill & learning quotient in people, harness the power of crowd sourcing, and further help companies and Universities meet its organization’s larger objectives in much more sustainable manner.